You will be asked to provide your name, address, email address, telephone, and credit card information. The information we request from you is stored on our secure servers, and is used to process your order and to provide you with personalized, timely service.

We may also use this information to tell you about changes in our services, or to assess you with a list of the most popular upcoming themes, so that you may be able to use our services once again, for future family events. We will also use this information, in order to send you e-mails reference special offers, and discounts. You may elect not to receive these offers. If you elect to receive these offers, then please contact our customer service department at: customerservice@vippartyexpress.com

VIP Party Express uses services of the United States Postal Services (USPS), and the United Parcel Service (UPS).

Standard Delivery

U.S., Puerto Rico, the Virgin Islands, Guam, and Saipan

We will process your order and deliver your package within 10 business days.

Processing of orders occurs during business days only, Monday thru Friday. Orders received on Saturday, Sunday, and holidays will be processed the next business day. No Saturday or Sunday delivery is available.

Standard Shipping & Handling Charges:

You may select upgraded UPS services at the time of checkout.

Upgraded Express Delivery Options

3 Day Delivery
Add $ 6.99 to the standard shipping & handling charges. Allow 4 business days fro processing and delivery.

2 Day Delivery
Add $ 12.99 to the standard shipping & handling charges. Allow 3 business days for processing and delivery.

Overnight Delivery
Add $ 17.95 to the standard shipping & handling charges. Allow 2 business days for processing and delivery.

For P.O. addresses, we offer US Priority Mail, with the option of expediting order processing. We do not ship express to APO/FPO addresses. They are handled by the US Military, and these orders will ship US Priority Mail only.

International Shipping

We ship to most countries around the world via UPS International. The estimated time of delivery to an international location is no less than 15 days. Due to customs issues in some countries, it might take longer than 15 days for your package to reach its destination. All customs and import duties are charged on the customer once the package reaches the destination country. A physical address is required for all international deliveries. If a customer refuses to accept a shipment due to customs and import duties, we will not refund the merchandise purchase price. Customers should contact their local customs office for details on customs times, and possible delays.

Shipping & Handling Charges to Canada and All Other International Destinations

Backordered & Out of Stock Items

Your satisfaction is very important to us. We want you to be happy with the purchases you make at VIP Party Express. If you need to return an item please follow the instructions listed below.

1. Make sure to include completed return form with your return.
2. All returns must be sent prepaid; no collect shipments will be accepted.
3. We strongly suggest you ship your return using a carrier that provides a package tracking number such as: Fedex, UPS, or US Mail.
4. Shipping charges are not reimbursed.
5. We will accept returns up to 30 days from the order date.
6. All items must be unopened in their original condition.
7. If you receive a credit card refund, please allow up to two billing cycles for credit to appear on your statement.
   

Please mail your returns to:

Click here to download a copy of our return form

If you have any questions, please send email to:
Customerservice@vippartyexpress.com